Careers

Job Title: Food & Beverage Assistant

Reports To: Restaurant Supervisor / Duty Manager / Operations Manager

Updated: March 2026
Summary of Position
To provide professional table, wine and bar service to customers in the hotel restaurant, lounge and bar areas. To serve behind hotel bars as required and deliver room service to guests. To maximise revenue by up selling products at every appropriate opportunity.
Duties & Responsibilities
Service Standards
• Arrive for work on time and in full, correct hotel uniform as per rota requirements.
• Maintain a high standard of personal hygiene at all times.
• Provide a welcoming, friendly and professional service to all customers.
• Serve food and beverages accurately and efficiently, ensuring alcoholic drinks are served only to permitted persons.
• Prepare, clear and clean dining and service areas in accordance with hotel standards.
• Prepare and present customer bills.
• Receive payments and issue correct change.
• Take and record restaurant reservations accurately.
• Provide room service to hotel guests when requested.
Bar Service
• Prepare the bar area for service.
• Clean and polish glassware to hotel standards.
• Prepare and connect kegs/gas cylinders safely and correctly; stack empty kegs securely.
• Ensure the bar is fully stocked with products, garnishes, ice, and service utensils.
Customer Care
• Greet customers in a polite and welcoming manner.
• Deal promptly with enquiries and complaints, referring customers to management where appropriate.
• Maintain high levels of customer service at all times.

Operational Duties
• Receive and store supplier deliveries safely and in line with procedures.
• Observe food hygiene, health & safety and allergen procedures at all times.
• Comply with risk assessments and cleaning schedules for the restaurant, lounge and bar.
• Carry out procedures to maintain customer safety and ensure the security of premises, equipment and stock.
• Maintain good working relationships with all departments and support colleagues as part of the team.
• Undertake any other reasonable duties as requested by Management.

Summary of Position
Responsible for ensuring the safety, security, and comfort of guests and the hotel during the night shift. This role involves handling guest check-ins and check-outs, addressing guest concerns, performing administrative tasks, maintaining cleanliness in public areas, and monitoring hotel security.

Duties & Responsibilities
Professional Standards
• Arrive for work on time as per the rota, dressed in full hotel uniform.
• Always maintain correct attire and a high standard of personal hygiene and cleanliness.
• Adhere to all company policies and procedures as outlined in the Staff Handbook.
Guest Services & Front Desk Operations
• Welcome and check-in guests arriving during the night; process early check-outs.
• Handle payments and manage cash/card transactions accurately.
• Address guest inquiries, complaints, and concerns promptly and professionally.
• Set up wake-up calls and ensure all guest requests are fulfilled.
Safety & Security
• Secure the building after staff departure: lock main doors, secure safe keys, and check fire exits.
• Conduct regular safety checks of hotel premises, including floors and fire exits.
• Respond to emergencies (e.g., fire evacuation) in line with hotel protocols.
• Report any suspicious activity or incidents immediately.
Food & Beverage Service
• Serve drinks in the lounge and prepare meals from the room service menu.
• Collect room service trays and breakfast cards from guest floors.
• Assist with preparation of continental breakfast items.
Cleaning & Maintenance
• Complete cleaning checklists for public areas; brush and mop restaurant floors.
• Ensure correct usage and storage of cleaning chemicals.
• Report maintenance issues and equipment defects promptly.
Administrative & Audit Tasks
• Perform night audit procedures and generate relevant reports.
• Maintain accurate logs of activities, incidents, and maintenance issues.
• Ensure a thorough handover to the next shift with all necessary updates.
Additional Responsibilities
• Assist with function room setup when required.
• Attend mandatory training sessions, including ‘Responsible Person’ training.
• Adhere to legal and company requirements, including:
o Fire regulations and procedures
o Health & Safety regulations
o First Aid procedures
• Undertake special duties outside routine tasks as requested by the Line Manager or General Manager.
• Foster positive working relationships with colleagues and demonstrate flexibility in taking on additional responsibilities.