Careers

The Receptionist is responsible for welcoming and registering all guests, ensuring the accurate processing of guest details and charges, and completing daily financial balancing procedures.
This role includes handling reservations, providing high‑quality concierge support, and maintaining effective communication with all hotel departments to ensure smooth day‑to‑day operations.
We are currently seeking a seasonal receptionist to provide sickness cover, with flexibility required to meet business needs during periods of staff absence.
Duties & Responsibilities
Compliance & Safety
• Have full knowledge of and act upon hotel fire and emergency procedures as outlined in the hotel Fire Plan.
• Comply with risk assessments and safe working practices under relevant Health & Safety legislation.
• Report for duty punctually, as per rota, in full and correct hotel uniform.
Front Desk Operations
• Welcome, register and check in all guests, completing required documentation to company standards.
• Process all charges to guest accounts, including bar, restaurant, telephone and other billable services.
• Present and settle guest bills on departure in an accurate and professional manner.
• Operate the hotel switchboard, reservation systems and computer software in line with company procedures.
• Ensure all messages are received promptly and passed to the correct guest or department.
• Maintain a courteous, professional and helpful manner at all times, anticipating and responding to guest needs.
Financial Responsibilities
• Be responsible for the reception float and hotel safe during shifts, ensuring balances remain accurate.
• Resolve any overages or shortages before going off duty and report discrepancies immediately.
• Complete end of day balancing, closure procedures, daily banking reconciliation and preparation for bank delivery.
Reservations & Sales
• Promote the hotel and its facilities to maximise sales opportunities.
• Take reservations in line with company standards and enter them into the hotel computer system immediately.
• Ensure all special requests are clearly recorded and communicated to relevant departments.
• Provide concierge services when requested (e.g., local information, taxi bookings, activity recommendations).
Communication & Teamwork
• Maintain excellent communication with all departments to support the daily running of the hotel.
• Have sound knowledge of all hotel facilities and the wider hotel group’s offerings.
• Assist other departments where appropriate to ensure guest satisfaction and smooth operation.
Guest Relations & Issue Resolution
• Respond professionally and tactfully to guest comments and feedback.
• Report all complaints to the Duty Manager immediately and follow escalation procedures.
• Deliver a welcoming, proactive and guest focused service at all times.
General
• Carry out any reasonable request made by management.
• Uphold confidentiality, security and data protection standards at all times.

Summary of Position
The Kitchen Porter / Assistant is responsible for maintaining high standards of cleanliness and organisation within the kitchen and wash up areas. The role supports the kitchen team by ensuring all equipment and working areas are hygienic, safe, and operational, while assisting with basic food preparation and other duties as required.
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Duties & Responsibilities
General Responsibilities
• To report for duty at the correct time as per the agreed rota, dressed in full and correct hotel uniform.
• To maintain a high standard of personal hygiene, appearance, and cleanliness at all times.
• To demonstrate a reliable, flexible, and positive approach to work.
Cleaning & Wash Up Duties
• To take primary responsibility for maintaining the cleanliness of the kitchen, pot wash, and wash up areas at all times.
• To ensure all dishes, utensils, kitchen equipment, and service items are cleaned, sanitised, and returned to the appropriate departments promptly, particularly during busy service periods.
• To clean and maintain kitchen areas including countertops, floors, sinks, walls, and equipment in line with company standards.
• To keep back of house corridors, storage, and service areas clean, tidy, and safe.
• To follow daily, weekly, and monthly cleaning schedules accurately and consistently.
Hygiene, Health & Safety
• To maintain high standards of hygiene and food safety in line with company policies and legal requirements.
• To complete all required cleaning, temperature, and safety checklists accurately and on time.
• To use cleaning chemicals and equipment safely, following manufacturer instructions and COSHH guidance, and ensuring correct storage at all times.
• To dispose of waste and recycling correctly, in accordance with company environmental and waste management policies.
Kitchen Support
• To assist with basic food preparation tasks as required, under the direction of kitchen management.
• To assist with inventory organisation, including the safe storage and rotation of goods and deliveries.
• To ensure fridges, storage areas, and equipment under your control are kept clean and well organised.
Communication & Teamwork
• To develop and maintain positive, professional, and productive working relationships with the kitchen team and other departments.
• To report any suspicious incidents, equipment faults, maintenance issues, or health and safety concerns promptly to a member of the kitchen management team.
• To attend all mandatory and role specific training sessions as required.
Compliance & Flexibility
• To demonstrate a willingness to take on additional duties and responsibilities when operationally required.
• To have a sound working knowledge of, and comply fully with, all relevant company policies and legal requirements, including:
o Fire regulations and emergency procedures
o Health and safety legislation
o HACCP policies within the kitchen
o Kitchen cleaning policies and procedures
o First aid procedures
• To undertake reasonable additional duties or work outside the normal daily or weekly routine, within the scope of the role, at the request of the Line Manager or General Manager.